Why Don't I Have Data in My Charts?

Step by Step Guide

Due to an update with MetaTrader 4 your charts may be missing data when you first log in. You may see something similar to the page below:

Waiting for updates MT4

To update this you will need to reload these charts. There are two ways to do this.

The first way is to drag the new pair from the Market Watch window to the chart

Drag and Drop Metatrader 4

If that does not work you can try the steps below:

  1. 'Close all charts using the 'X' symbol on the top right of each individual chart.
  2. Click 'File' - 'New Chart'

    Metatrader 4 Platform New Chart

  3. Select the currency pair of the chart you would like to add

    Add Currency Pair MT4 Forex Trading

  4. The chart should now load. If you would like to update the template of the chart right click on the chart, select 'Template' - 'Load Template' and select the template you would like to load.

    Metatrader4 Load Template

If you are having issues connecting or getting any error messages while connecting, please email support@topstepfx.com.

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